Protection of personal information

The protection of personal information is a major concern for Rematek Énergie Inc. We are firmly committed to respecting the rights and privacy of our customers, partners and employees. Our privacy policy defines the principles and measures we adopt to ensure the security and integrity of the personal data we process. This policy revolve around the following elements:

1. Appointment of a Privacy Officer

To ensure effective management of the protection of personal information, we have appointed a Privacy Officer. Contact details for this officer are available on our website, and he or she acts as a point of contact for any questions or concerns relating to data protection. The Privacy Officer is responsible for ensuring that the company complies with all legal and ethical obligations regarding the protection of personal information.

2. Incident management

We have a rigorous process in place to manage confidentiality incidents. We keep a record of all incidents and take prompt action to minimize the risk of harm to authorized persons. In the event of a major incident, we undertake to notify the Commission d’accès à l’information du Québec.

3. Compliance with new communication regulations

We are committed to complying with new regulations concerning the communication of personal information. This applies to commercial transactions, studies, research or the production of statistics. We are implementing measures to ensure compliance with these frameworks and are providing training to our employees on these new obligations.

4. Training on access and protection of personal information

A committee dedicated to the access and protection of personal information has been set up. This committee is responsible for training and raising awareness of data protection obligations among all our employees.

5. Transparency and accessibility

We make available detailed information on our privacy policy and personal data management practices. We facilitate access to personal information held by the company for authorized individuals, and provide clear explanations when access is denied. We implement a simple and efficient process for responding to access requests.

6. Informed consent

Before collecting, using or disclosing personal information, we obtain informed consent, except as provided by law. We provide complete information on the reasons for collection, the purposes for which it is collected, its retention, and the purpose for which it is retained, and we do so deliberately.

7. Limiting collection, use and disclosure

We limit the collection, use and disclosure of information to identified purposes, except as required or permitted by law. Data is retained only as long as necessary for the fulfillment of those purposes.

8. Security and protection

We have implemented appropriate security measures to protect personal information against loss, theft, unauthorized access, disclosure, copying, use or modification. These measures apply to all data formats, including electronic and paper. We regularly review and update these measures in line with technological advances.

9. Management review

Management regularly reviews our privacy policy to ensure its relevance and effectiveness. The results of this review are documented and action is taken to make improvements where necessary. We are committed to providing the necessary resources to effectively implement this policy, and to communicating the results of the review to all authorized stakeholders.

10. Internal audit

We regularly conduct internal audits to verify compliance with our privacy policy. These audits cover all aspects of the policy, from data collection to destruction. The results are documented, and corrective action is taken if necessary. Results are communicated to management and all authorized stakeholders.

11. Communication and awareness

A communication and awareness program is in place to inform all stakeholders of our privacy policy. This program includes information sessions, workshops and training courses for employees, customers and other stakeholders. We use a variety of communication channels to get the message across in a clear, understandable and accessible way.

12. Integration into our quality management system (ISO 9001)

We integrate our privacy policy into our ISO 9001 compliant quality management system. This policy is aligned with our quality objectives and contributes to the continuous improvement of our performance. We regularly monitor and measure policy performance as part of our quality management system, using the results to identify opportunities for improvement and take corrective action where necessary.

Protecting personal information is a top priority for us, and we are committed to upholding these principles and ensuring that they are respected throughout our organization. We are determined to maintain the trust of our customers, partners and employees in the management of personal data.

13. Use of our website

By using our Web site, you agree to the following terms and conditions:

a) Automatic collection of information

We may automatically receive certain information when you interact with our Web site, emails or online advertising. For example, we may know the type of Internet browser or operating system you are using, your IP address and the domain name of the Web site you just left.

If your browser settings permit, we may also store certain data on your computer in the form of “cookies” or other tracking technologies. Cookies are small pieces of information stored on your computer that allow us to recognize your computer each time you visit the website. We may also use cookies to transmit content or store data (so you don’t have to re-enter your password, for example). If you wish, you may disable cookies by modifying your Internet browser settings; however, this may prevent you from making full use of all or some of the website’s functionalities.

b) Information provided by the user

When you communicate with us, you may provide us with personal information, such as :

  • Your contact information (name, address, e-mail, telephone number, etc.) and information relating to your professional activity (position, function, etc.) which we may use to respond to your request or manage your customer file.
  • Financial information (credit card number, etc.) needed to process an online purchase or administer your account.
  • Information required to process your job application (e.g. your contact details and CV). Your information is then stored in accordance with the policies applicable to our employees.

c) Social media

We may invite you to interact with us through social networking websites, plug-ins and applications operated by third parties. On these platforms, we may have access to information related to your social media account.